In Part 1, we explored how EAC grew from one ramp to a thriving multi-branch business. Now, we look at the partnerships powering that journey.
Led by Mark Kettle, and recently crowned ‘Multi-Branch Garage of the Year’ at the Automechanika UK Garage Awards, EAC’s story is shaped by its strong ties with GSF and the Servicesure network.
We dive into what that support has meant, how they’re giving back to the garage community, and why – as Mark puts it – “It’s more than just business – it feels like family.”
If you missed part one, read it here: (https://servicesure.co.uk/eac-case-study-part-1-from-one-ramp-to-regional-growth/)
Why did you join Servicesure?
We’ve had strong support from GSF for over 20 years, and joining Servicesure just built on that. One of our team broke down in London, found a local Servicesure garage via Google, popped in, and they sorted the issue, no fuss, no charge. That’s the power of a genuine network.
We’ve built great relationships with other garages across the country. Whether it’s technical support or business advice, we know we can pick up the phone and talk to someone who gets it. We meet regularly, share ideas, and help each other out.
The national warranty is another massive plus. If a part fails, any Servicesure garage in the UK will sort it, including labour, free of charge. That kind of trust really sets us apart. We’ve always been loyal to GSF and the network, and that loyalty goes both ways.
How important are partnerships to your success?
Our relationship with GSF has helped us grow thanks to consistent supply, support, and trust. And Servicesure has been a real game-changer. It’s not just a sticker on the door – it’s a community.
How did it feel to take home Garage of the Year?
We’ve never really gone chasing awards, but being shortlisted for IAAF Garage of the Year 2025 was a proud moment – especially because we’ve put so much effort into helping others in the trade.
And to be crowned Multi-Branch Garage of the Year at the Automechanika UK Garage Awards this year was the icing on the cake. It’s amazing recognition for the whole team and the culture we’ve worked hard to build.
When I started out 30 years ago, I had no one to turn to, no guidance, no support, and I made mistakes because of that. Now, we try to be the people we wish we had. We regularly open our doors to other garages, let them shadow the team, and chat about how we run things. We’re completely open and always up for sharing what we’ve learned.
Helping others is part of who we are. If we can make someone else’s journey a bit easier, that’s a win.
What’s next for EAC?
We’re looking at opening a new site in Shrewsbury and continuing to scale in a smart, sustainable way. That means putting strong systems in place, working with tiered suppliers to reduce stress, and staying true to our culture.
Final thoughts?
We started with a single ramp and a big dream. Now we’ve got a growing team, a loyal customer base, and a strong sense of who we are.
We’re proud of what we’ve built, proud to be part of the Servicesure network, and we’re excited for everything that’s still to come.
