From its roots as a family-run business in 1971 to a modern-day Servicesure Autocentre, GPG Montrose, based in Angus, Scotland, has continued to grow by putting people first – both customers and team alike. We spoke Arthur Forsyth and his daughter, Laura Forsyth, to learn more about their journey, their approach to customer service, and how their work with DEBRA is making a real difference far beyond the workshop.
How did the business begin?
The garage has a proud family history dating back to 1971. Originally run by my father, it’s been a familiar name in the community for decades and we officially relocated the business in 2011 to its current site, where it’s continued to evolve.
What’s kept the business going all these years?
We’ve stayed because we truly believe in what we offer – and we’ve built trust locally over generations. With main dealers disappearing and big names cutting back, we’re focused on staying modern, keeping up with technology, and delivering dealer-level service with a personal touch. It’s really taken off, we’re incredibly busy.
How has being part of Servicesure helped?
Servicesure gives us national credibility while still allowing us to maintain our local identity. Customers see the branding, recognise the national warranty, and it gives them that extra confidence in what we do. It’s also a network we can rely on – it’s not just a name, it’s a genuine support system.
But more than anything, it’s just a great group to be part of. The events are always well run, everyone’s welcoming, and there’s a real sense of camaraderie. We’ve met some brilliant people through Servicesure – garages just like ours, happy to share ideas, offer advice, or just have a laugh. It’s a proper community, not just a sticker on the door.
Are there any specific benefits that stand out?
Definitely the quality of parts and the reliability of service from our suppliers. Dingbro gives a fantastic service. Deliveries in particular have been outstanding – they’re fast, responsive, and the consistency makes a huge difference. It saves us time and gives us confidence in every job.
The national warranty is also a huge plus. When a part fails and a customer is miles away, you can just say, “No problem – we’ll get it sorted at the nearest Servicesure garage.” That kind of backup is brilliant. We’ve had customers break down in different parts of the UK, and they’ve been back on the road within the day. That’s real peace of mind for everyone.
What makes your garage different?
Customer care is everything. We make sure every customer fully understands what’s happening with their car – especially elderly or first-time visitors. We’re proud to be a garage where you can actually speak to the technician. That human connection is what many main dealers have lost.
What would you say customers value most?
Transparency and trust. Every job is estimated and clearly explained. And if something goes wrong, they know we’ll sort it – fast. We don’t do hidden extras or vague promises – what you see is what you get.
Have you found the training opportunities with Servicesure helpful?
Yes, massively. We’ve made use of the training programmes whenever we can – especially courses around hybrid and EV, which are essential as the market changes. The fact that Servicesure arranges this at a more affordable, accessible rate compared to sourcing it independently has been a huge help.
But it’s more than ticking a training box- it’s practical stuff that keeps us sharp and competitive. The minute someone joins the network and says, “Where do I start?”, I’d tell them to get booked on something and get involved. And if they need a bit of guidance, just pick up the phone – I’m always happy to help someone else get the most from it. Servicesure works!
Have you received any recognition or awards?
We’ve been finalists three times at the Servicesure Awards, and one year we even turned it into a little getaway – my wife and I took the chance to enjoy a break. We don’t chase awards, but it’s lovely to be recognised by people in the trade who understand what goes into running a garage. The awards nights themselves are always a great time too – nice food, good company, and a chance to let your hair down.
What’s next for the business?
Right now, the focus is very much on a cause close to our hearts – raising funds for DEBRA, a charity that supports people with the rare skin condition EB. It’s personal for us. We lost our niece to EB at just 10 years old. That loss spurred us on to start fundraising and taking on some serious challenges – with varying levels of sanity!
A couple of years ago, we completed the Three Peaks Challenge. That’s Ben Nevis, Scafell Pike and Snowdon – all in 24 hours. I don’t think any of us knew what we were letting ourselves in for. There we were, halfway up a mountain in the middle of the night with torches, one of the lads confidently leading the group – only to realise we’d gone completely off course and ended up on the wrong ridge! Somehow, we made it.
This year’s challenge is even bigger. DEBRA has pulled together a national team of 40 people, all with personal links to EB, to climb Kilimanjaro in October. We’re doing it with different groups across the UK but working towards one massive fundraising goal to raise over £80,000. We have a donate page here: https://donate.giveasyoulive.com/fundraising/kilimanjaro-summit-climb
Final thoughts?
We’re proud of the legacy we’re building – both through the garage and the work we’re doing with DEBRA. And as for Servicesure – we’re not just part of it, we enjoy it. The events, the people, the laughs – it’s one of the best decisions we made. If our story helps another garage say “yes” to joining, then that’s a win in our book.
